Good to know
Everything you need to know about connecting channels, publishing, and working with your AI teammate.
01 / 4 questions
What is alivesocially?
alivesocially is a social workspace for planning, creating, scheduling, and growing your brand’s presence. It brings your content calendar, post queue, comments, and analytics into one place, with an AI teammate that keeps your brand in context.
Who is it for?
It’s built for anyone running social for one or more brands — founders, marketing teams, and agencies who want one connected workspace instead of juggling separate tools and tabs.
How do I get started?
Create your workspace, connect your channels through each platform’s official sign-in, then start writing, tailoring, and scheduling posts from your calendar.
What is available now?
Publishing, content tools, comment replies, and analytics are available. Trends and A/B testing are previews; the inbox and DM automation are still in development. Comment access depends on platform permissions.
02 / 5 questions
Which social channels can I connect?
Connect Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Threads, Bluesky, Mastodon, Google Business Profile, Reddit, WhatsApp, Snapchat, and Discord — with more on the way.
How are my accounts connected?
Through each platform’s official sign-in. You authorize alivesocially on each platform directly, and you can disconnect an account at any time.
Can I tailor one post for different channels?
Yes. Create once, then tailor the caption and hashtag set for each channel before you schedule or publish.
Can I schedule posts or publish right away?
Both. Your post queue lets you search drafts, schedule posts, or publish now, and the content calendar shows scheduled and published posts together.
Can I reuse media and post formats?
Yes. Keep images, videos, and GIFs in your media library, and save your best post formats as reusable brand templates.
03 / 4 questions
How do Manual and Agent modes work?
Manual gives you the calendar, queue, comments, and analytics. Agent helps through chat and asks for approval before publishing, scheduling, replying, or enabling AI.
Will the AI post anything without my approval?
No. Public actions need your approval — the agent asks before publishing, scheduling, replying, or enabling AI automation.
What can the AI help with?
It can create captions, hashtags, and ideas, turn an uploaded image into a caption, improve a draft, plan multi-post campaigns for your review, and share daily and weekly performance briefings.
Does it remember my brand?
Yes. Brand memory keeps your brand context across conversations, so suggestions stay in your voice.
04 / 4 questions
Can I manage more than one brand?
Yes. Create separate brand workspaces and invite teammates with Owner, Admin, or Editor roles.
Can I switch between brands quickly?
Yes. Switch brands from the workspace selector without losing your flow — each brand keeps its own channels, content, and team.
How do comments and auto-replies work?
Reply to comments from one place, set keyword rules, or enable AI replies in your brand’s tone. Which comments are available depends on each platform’s permissions.
Can I compare performance with competitors?
Yes. Track post performance and compare reach, engagement, and posting cadence with competitors you add.
05 / 3 questions
Who owns the content I create?
You do. Your posts, media, and brand materials remain yours. See our Terms & Conditions for details.
How is my data used?
We use your data to run the service you ask for — connecting channels, publishing, analytics, and AI assistance. Our Privacy Policy explains what we collect, why, and your choices.
Can I disconnect a channel or delete my workspace?
Yes. You can disconnect a social account at any time, and you can ask us to delete your workspace and its data.
Still have a question?
Our team is happy to help — send us a note and we’ll get back to you.
