Terms&Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the alivesocially website, workspace, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm you have authority to bind that business, and “you” refers to it.

• You must be at least 16 and able to form a binding contract to use the Service.
• Keep your sign-in details secure and tell us promptly about any unauthorized use.
• You are responsible for activity that happens under your account.
• Provide accurate information and keep it up to date.

You can create brand workspaces and invite teammates as Owners, Admins, or Editors. Workspace Owners are responsible for who they invite and the permissions they grant, and for making sure their team follows these Terms.

The Service connects to third-party platforms such as Facebook, Instagram, LinkedIn, X, TikTok, YouTube, and others through their official sign-in. Your use of those platforms remains subject to their own terms and policies, which you agree to follow.

Features that depend on these platforms — for example publishing, comment access, and analytics — may change or stop working if a platform changes its API, permissions, or rules. We are not responsible for third-party platforms or their availability.

You keep ownership of the posts, media, brand materials, and other content you add to the Service (“Your Content”). You give us a limited license to host, process, transmit, and display Your Content only as needed to provide and improve the Service for you — for example, to publish a post to the channels you choose.

You confirm you have the rights needed to use and publish Your Content, and that it does not infringe anyone else’s rights or break the law.

AI features can draft captions, suggest ideas, plan campaigns, and summarize activity. AI output may be inaccurate, incomplete, or similar to output generated for others, so review it before you use it.

The agent asks for your approval before publishing, scheduling, replying, or enabling AI automation. You are responsible for content you approve and publish, including content generated with AI assistance.

You agree not to use the Service to:

• Post spam, misleading content, or content that is unlawful, hateful, or harassing.
• Infringe intellectual property, privacy, or other rights.
• Break the rules of any connected platform or manipulate engagement artificially.
• Access accounts or data you are not authorized to use.
• Probe, disrupt, overload, or reverse engineer the Service, or bypass its limits.
• Resell or provide the Service to others without our written permission.

Some features may require a paid plan. Where you subscribe, you agree to pay the fees shown at checkout, plus applicable taxes. Subscriptions renew automatically until cancelled, and you can cancel at any time effective at the end of the current billing period. Except where required by law, fees are non-refundable. We will give you notice before changing prices.

Some features are labelled as previews or in development — for example trends and A/B testing. They are provided “as is”, may change or be withdrawn, and may not be as reliable as generally available features.

The Service, including its software, design, and the alivesocially name and logo, belongs to us and our licensors. These Terms do not give you any rights to it except the right to use the Service as described here. If you send us feedback, we may use it without obligation to you.

You can stop using the Service and delete your workspace at any time. We may suspend or end your access if you materially breach these Terms, if required by law, or to protect the Service or others. Where reasonable, we will give you notice and a chance to export Your Content.

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular reach, engagement, or business result.

To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to defend and indemnify us against claims arising from Your Content, your use of the Service, or your breach of these Terms or of a connected platform’s rules.

We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, give you notice through the product or by email. Continuing to use the Service after changes take effect means you accept them.

These Terms are governed by the laws of the jurisdiction where alivesocially is established, without regard to conflict-of-law rules, unless the law where you live requires otherwise.

Questions about these Terms? Email hello@alivesocially.com or use our contact form.